Yes, Complimentary pickup and drop-off are provided within 25 km of the city center. For distances between 25–50 km, a surcharge of €75 applies.
Yes, In case of adverse weather or insufficient aurora activity, we offer a full refund or rescheduling. For voluntary cancellations, please notify us at least 24 hours in advance. Cancellations made within 24 hours are non-refundable.
Yes, changes or cancellations are accepted up to 24 hours before the tour.
We recommend thermal base layers, a warm sweater, a winter jacket, and gloves, electric socks and gloves add extra comfort.
Tours usually start between 6–7 PM. In winter, due to early darkness and clouds, tours may rarely start as early as 4–5 PM. Pickup depends on your location. If an earlier start is required, we notify you one day before. Normally, pickup details are emailed one day in advance.
Unfortunately, payment on arrival is not possible. All payments must be made in advance.
The tour includes seasonal hot drinks and snacks.
Yes, if your train or flight arrives at least 4–5 hours before the tour. Please note we cannot refund delays caused by train or flight schedules.
Absolutely! Solo travelers are always welcome.
Based on NASA’s solar flare data, forecasts for 2–3 days ahead can be made with about 40–50% accuracy. The most reliable forecasts occur when solar storms reach NASA’s satellites in space, allowing us to predict aurora visibility within about 1 hour.
Yes, You can customize or book a private tour. Each tour accommodates up to 8 people. You may secure the entire tour by booking all seats, with discounts available for full-group reservations.
Our tours are primarily conducted in English. However, our guides can also assist in basic Turkish and Spanish. If you require specific language support, please let us know in advance when booking.
Yes, If you’d like to join a second tour on the following day and we have availability, we offer a 30% discount for cash payments.
Each tour lasts approximately 7–12 hours, depending on weather and route conditions.
The best time is between September 1st and April 15th, when nights are longest and darkest. Auroras may appear from mid-August to mid-April, but peak viewing is during the darkest winter months.
We use solar activity data, weather maps, and aurora forecasts to maximize your chances of seeing the Northern Lights. However, the aurora is a natural phenomenon influenced by many factors: the strength of solar storms, cloud coverage, and the brightness of the moon. Because of this unpredictability, no company can guarantee a full aurora display. What we can guarantee is that we will take you to the best possible locations under the best possible conditions.
If skies are fully clouded or conditions unfavorable, we may reschedule your tour. If not possible, we offer a full refund.
We keep groups small and personal, with a maximum of 8 guests per tour.
We use Mercedes Sprinter vans adapted for Arctic conditions. They are spacious and comfortable, especially for taller travelers.
Yes! Your guide will take high-quality professional photos, uploaded to a cloud folder within 72 hours.
You should dress as recommended; unfortunately, we do not provide clothing.
Our online booking closes 4–6 hours before departure. For last-minute availability, contact us directly via WhatsApp, Instagram, email, or phone.
Yes! From September to April, depending on aurora and weather conditions.
Yes, but note that late hours and long drives can be challenging for younger kids.
We have hosted many senior travelers. If you don’t have special health concerns, you’re very welcome! Please note that our tours go to remote “middle of nowhere” locations, with no toilets available. Nature will be the only option during the tour.
Absolutely! You can bring your own camera, and our guides will assist with settings.
Depending on the season, typically:
Please inform us in advance about any allergies or dietary requirements.
We accept Visa, Mastercard, American Express and PayPal full payment is required to confirm your booking.
Scandinavian Craft & Expertise
